HAVING SET-UP ISSUES OR HAVE OTHER QUESTIONS ABOUT YOUR GOMI TAG?
View this video for guidance on set up and answers to regular questions.
Contact the gomi team if you require additional advice.
Use the Support Chat button in the bottom right (if available), or send us an email at support@gomi.design
gomi Tag - Item Tracker - Frequently Asked Questions:
How does the gomi tag work?
The gomi tag uses Bluetooth technology to connect to the Apple 'Find My' network. This allows you to track the location of your tag on your iPhone or iPad by using the Apple 'Find My' app.
You can use this app to trigger an alarm on the Tag to help find it when it is nearby.
Once the tag is paired with your Apple device, only you or people you share it with can see its location.
See more about sharing the location of your tag with others here:
How long does the battery last, and how do I replace the battery?
The gomi tag has a battery life of up to one year. The modular design allows you to easily replace the battery, extending the life of your tracker.
The gomi tag uses one widely available CR 2032 cell battery
Replacing the battery on a gomi Item Tracker Tag
1. Use a screwdriver to remove the two screws on the back of the gomi tag.
2. Then using the screwdriver, or a toothpick, push the plastic disc out of the gomi tag, by pushing through the screw holes, to reveal the CR 2032 cell battery on the other side.
3. Take out the old battery, taking note of which way it was facing. Place the new battery, with the negative side facing the circuit board. This is usually the side of the battery without any writing on it.
4. Hold the plastic face of the tag tight against the metal and screw back together.
How do I connect to and set up my gomi Tag?
- Open the 'Find My' app on an iPhone, iPad or Mac.
- Go to 'Items'
- In the popup menu, go to 'Add other item', press and hold the button on the gomi tag for 3 seconds, it should make a single chime sound.
- Whilst the tag is very similar to an Apple AirTag, it is classed as a different type of device, and so you will need to select 'Add other item' instead of 'Add AirTag'
- 'Wireless Tag' will appear, press 'Connect'
- Give your tag a name and choose an emoji.
- Agree to add it to your Apple Account, so it then becomes owned by you.
- Wait for it to Finish Setup
Users of iOS versions before 18.4 may experience issues connecting with any FindMy device. If this applies to you, please update your software version on your Apple device to eliminate this potential issue.
How do I pair the gomi Tag with a different Apple account
- Open the 'Find My' app on an iPhone, iPad or Mac associated with the Apple account with which the tag is already paired.
- Select the tag and then 'Remove item'.
- The tag is now free to be paired with a different Apple account.
- Repeat the steps above relating to connecting to the tag for the first time.
Which safety features are in place when using location trackers?
All location trackers which use the Apple 'Find My' network are protected by the same safety conditions. Tags should are not designed to track the location of other people without their knowledge or consent. If a tag is close to another person's phone for a prolonged period, and the tag stays in close proximity even while they move around, that person's phone is likely to warn them that there is a location tracker regularly nearby.
If someone else wishes to carry your location tracker with them regularly, you can share that tag device with their Apple ID, to avoid them receiving repeated warnings.
More information about sharing your tag with others is listed here.
Is the gomi item tracker water-proof?
Yes, the gomi tag is water-resistant, making it suitable for everyday use and able to withstand a drop in a puddle or a walk in the rain.
The gomi tag is IP66 tested, fully dustproof and resistant to powerful water jets from any direction, ensuring durability in all weather conditions.
Can I track my items if they are out of Bluetooth range?
Yes, if your item is out of Bluetooth range of your iPhone, its uses the Apple 'Find My' network to report its location. The vast Apple network of devices will assist in finding your lost items.
The tag will anonymously report its location to any nearby device in the Apple 'Find My' network, so as long as there is an iPhone or iPad in the vicinity, the tag will still report its location to the 'Find My' app. This location will only be visible to you, and those people who you specifically allow to see its location
How does gomi tag ensure my data and privacy are protected?
The gomi tag uses Apple's 'Find My' network, which is built with privacy in mind. All location data and usage history are encrypted and anonymised, ensuring that only you can see your tracker’s location.
Apple’s robust security measures prevent unauthorised tracking and protect your personal information.
What can I do with the gomi tag at end of life?
There's no such thing as end of life at gomi.
The gomi tag comes with a full gomi warranty for 2 years, meaning all repairs are free. Any work required after this 2 years will be charged at a maximum of £20 + shipping.
If your product was driven over by a car and completely crushed. Then we can recycle the components.
What’s your return policy?
We offer a 30-day return policy. If you don’t love it, you can return it to us for a full refund. You will just have to cover the shipping cost back to us.
Need any additional support?
If you are having any problems connecting to your tag for the first time, first try restarting your iPhone or iPad, and then follow the setup steps listed above and in the product manual.
If you have any further issues, contact gomi at support@gomi.design and we'll help you.
How to disconnect your gomi Tag from your Apple account so that someone else may use or own it:
- Open the 'Find My' app on your iPhone, iPad or Mac.
- Go to items
- Click on the gomi tag that you would like to remove. Scroll to the bottom and click 'Remove Item'.
You can view the gomi tag manual here:
