Warranties

gomi, a brand of Zero Waste Club Ltd, (“gomi”, “We”, “Us”, or “Our”) warrants to the original purchaser (“You” or “Your”) that Your gomi product (“Product”) is free of any manufacturing defects, caused by improper or inferior workmanship, materials, and/or design during the designated warranty period as defined below, and subject to the following terms and conditions, when used normally and in accordance with all operating instructions (“Normal Customer Use”). This Warranty is guaranteed for gomi original Products only.

  1. WARRANTY PERIOD
    1. The gomi products are covered by this Warranty for 5 years from the date of delivery to the original purchaser.

    2. A repair or replacement will not renew or extend the Warranty Period unless such renewal or extension is mandated by local law, in which case the Warranty period is extended by the minimum time required by law. In countries where a renewal or extension of warranty is not mandated by local law, the product is covered by the remaining warranty period or a period of (90) days from the date of replacement or repair, whichever is longer.

    3. In case You sell or donate Your Product to someone else, this person (“Second Owner”) can benefit from In-Warranty repairs and replacements as long as he/she can demonstrate the device was registered for this Warranty by the Original owner and he/she can show the proof of purchase we or one of Our authorised partners issued to You (“Transferred Warranty”).

  2. WARRANTY EXCLUSIONS
    1. The Warranty only applies to gomi original products. The easiest way to make sure that You are purchasing a gomi original product is to either buy it directly from Us or from a professional reseller. In case You have doubts whether You are purchasing a gomi original product, please contact Us and will provide You with information regarding Our authorised Partners.

    2. The gomi Warranty does NOT cover the following:

      1. Damage that is the result of normal wear and tear of the Product. For instance, this covers battery deterioration, coatings and other consumables, unless failure has occurred due to a defect in design, materials or workmanship;

      2. Damage that is the result of usage of the Product other than its normal and customary manner which conforms with the gomi user manual, the technical specifications and other published guidelines regarding the Product;

      3. Cosmetic damages, including but not limited to dents or scratches in decorative, structural, or non-operative parts resulting from Normal Customer Use;

      4. Damage caused when transporting the Product from You back to Us;

      5. Damage that is the result of abuse, vandalism, accident, misuse, improper storage, lack of adequate ventilation, blown fuse, improper use of any electrical source, exposure to liquid, moisture or dampness, or prolonged exposure to heat or cold. Accidental damage is understood as any deterioration or destruction of the Product, which prevents it from working properly and which is the result of an external, sudden and unforeseeable cause;

      6. Damage that is the result of external causes such as from collision, fire, flooding, sand, dirt, windstorm, lightening, earthquake, tsunamis, volcanic eruptions, epidemics, pandemics, quarantine, atypical cyclonic storm, falls of sidereal bodies and aeroliths, as well as any other natural catastrophe;

      7. Damage due to the effects produced by nuclear reaction, nuclear weapons, or any source of radioactivity, biological or chemical. Damage as a result of pressure waves caused by aeroplanes travelling at supersonic or sonic speeds. Damage as a result of electromagnetic waves, whether caused by man or by natural phenomena;

      8. Damage that is the result of improper testing, operation, maintenance, installation, or any alteration or modification of the Product;

      9. Products, which public authorities inform Us have been stolen or which we report as stolen.

      10. Damage due to Your participation in an act of terrorism, war (declared or not), riots, popular movements or movements of a similar nature, as well as Your conscious non-observance of official prohibitions.

      11. Claims that derive directly or indirectly from fraud, negligence or recklessness by the End User;

    3. The warranty will be void in any of the following events:

      1. Any term contained in this Warranty has been altered or modified in any way without prior written consent of gomi. The agents, employees, distributors, and dealers of gomi Products are not authorised to make modifications to this warranty, or make additional warranties binding gomi;

      2. gomi has not been notified by You of the alleged defect or malfunction of the product during the applicable warranty period.

  3. CLAIM YOUR WARRANTY
    1. Continuing to use a malfunctioning or defective Product can create additional damage, which makes it difficult or impossible to verify the cause of the initial defect. Therefore, please read and follow the instructions in this section, as soon as You experience any defect or malfunction with Your Product.

    2. You can reach out to gomi for both in-warranty and out-of-warranty repairs services. We will get back to you with the options to fix your Product.

    3. We will send you a label to post Your gomi Product to Us free of charge. Once the Product is fixed, We will deliver it back to You.

    4. Only the in-warranty service shall be free of charge. Warranty service will be limited to the options available in the country where warranty service is requested. Service options, parts availability and response times may vary according to country.

    5. To the extent permitted by law, this warranty is only valid if the proof of purchase for the Product (as issued by a gomi authorised reseller and specifying the date of purchase) is presented with the gomi Product to be repaired or replaced. gomi reserves the right to refuse in-warranty service if the proof of purchase is not presented or if it is incomplete/illegible.

    6. gomi does not provide a replacement Product for the duration of the repair.

    7. If You send Your Product for repair and the Product is not covered by this Warranty or any other consumer rights, gomi will inform You of the availability, price, and other conditions applicable to such out-of-warranty repair of the Product. If You do not wish to have the Product repaired, gomi will return the Product to You and charge You shipping, handling and diagnostics costs. You may also request gomi to recycle Your device free of charge if You do not wish to have the product returned.

    8. To initiate a claim against this Warranty, follow the 'Request a Repair' information on the following page:
      https://gomi.design/pages/gomi-for-life

      In the event of any issues with this process, contact policy@gomi.design

  4. REMEDIES
    1. If malfunction or defects occur during the Warranty Period, gomi will repair or replace, at its sole option, any parts of the Product that are defective or malfunctioning during normal usage. If the Product cannot be repaired, it may be replaced by a Product with the same, similar or with equivalent features, as the case may be.

    2. The malfunctioning or defective Product that gomi has replaced shall become gomi’s property.

    3. gomi will cover all costs associated with in-warranty repair and replacement of Product, including postage using the cheapest delivery method, Our own labour costs, and Our own material costs within the United Kingdom, excluding any overseas territories. For other countries, postage will be covered by the Customer

    4. If the Product is returned to gomi after the expiration of the limited warranty period or if one of the warranty exclusions applies to the malfunction or defect, gomi’s normal repair policies shall apply and You will be charged accordingly. 

    5. All warranty information, pricing, product features and specifications are subject to change.

    6. In support of Our mission we may use refurbished spare parts in case we repair Your defective Product. We ensure that the appearance and the performance of the refurbished spare part are in good working condition. In the case of repair, the defective part of Your device will be at Our disposal and will become gomi property. If You decide to self-repair the defective Product, we encourage You to recycle the defective parts locally. Please check with Your local municipality to participate in the recycling of materials and components, when the option to do so is available in Your area.

  5. LIMITATION OF DAMAGES
    1. To the maximum extent permitted by law, this Warranty will be Your sole and exclusive remedy against gomi and gomi assumes no obligation or liability beyond that which is expressly provided for in this Warranty. gomi’s liability shall be limited to the duration of this Warranty, as mentioned under section 2.

    2. gomi’s liability under the Warranty shall be limited to the actual cash value of the product. gomi reserves the right to deduct a reasonable sum in connection with the period of use that the consumer had of the goods when determining the cash value of the product.

  6. CONTACT INFORMATION
    1. Questions about the Warranty should be sent to us at policy@gomi.design

Information about repairs outside of the Warranty period can be found at:
https://gomi.design/pages/repair-policy

Policy last updated: March 2023