Returning items for refund - Customer choice:

Unless clearly stated otherwise, we offer a 30-day return policy. If the product works as it should, but you don’t love it, you can return it to us for a full refund. It just needs to be in a fully resalable condition and you will need to arrange and cover the cost of shipping it back to us.

Steps to return a product within 30 days for a refund (if no product faults are present):

1. Request a return by filling out the following request form
   Open Return Request Form
   This request should be submitted within the 30 days of delivery of the product.
2. If you have not bought the product directly from gomi, contact the retailer who sold you the product to confirm their returns policy and procedures.
3. You will be contacted by the gomi team to confirm whether your return and refund request has been accepted.
4. You will then have 7 days, for customers within the UK, to return the item to gomi following the packing instructions listed at the bottom part of this page.
   Appropriate additional time will be allowed for international customers.
5. Send the item with a note clearly displaying the name of the purchaser, your contact details, the reason for sending it to gomi and your gomi order number (if known)
6. Once the product has been returned to gomi, it will be inspected and if all is in order, the refund will be processed and a confirmation email sent to the original purchaser.
7. If the product is not in a fully re-saleable condition, or the request is made after the 30 days has passed, gomi may offer a full or partial credit to be used against other gomi orders, once the product has been returned and inspected.

 

Returning items for free repair - Product fault within 2 years:

1. In line with the terms of gomi's product warranties, see more details, any product fault within 2 years will be repaired or the product replaced at gomi's cost.
2. If you are within the UK, complete a request for warranty repair and generate a prepaid shipping label via Royal Mail.
   Open 'Royal Mail Returns Portal' for product faults from the UK
   Follow the instructions on the Royal Mail Returns Portal to return the product for repair. Products requested through this portal will be prioritised for an earlier repair.
3. Gomi will contact you on the email address you provided when making the original order with details of when your product has been repaired, or if additional information is required to resolve your product issue.
4. If you have any issues with this process, Contact gomi on support@gomi.design with details of your product situation
5. If you are from outside the UK, request a repair by filling out the following request form:
   Open Repair Request Form.
   The gomi team will contact you to confirm where you should send your product to.

 

Returning items for a paid repair - Product fault outside 2 years or any other damage not covered by warranty:

1. In line with the terms of gomi's product warranties, see more details, any product fault outside of 2 years can be repaired or the product replaced for a defined maximum cost, depending on the product type purchased.
2. This also applies to damages to gomi products within 2 years of sale, but which are not covered by the warranty.
3. Provide details to gomi by requesting a repair by filling out the following request form:
   Open Repair Request Form
4. Once your request has been approved, follow the instructions at the bottom of this page to return the product to gomi
5. gomi will then inspect the product, and if any repair cost is due, this will be shared with you before any work commences. You will then have the choice whether to continue with the repair at the given cost, to recycle the product for free, or for gomi to return the product to you in its current condition without repair (some shipping costs may apply in this situation)
6. Your warranty period will then reset and the repair will be covered for a new 2 year period

 

Returning products from within the UK without using the Royal Mail Returns Portal

If your product has a fault within 2 years, please use the Royal Mail Returns Portal and follow the instructions there.

For other types of returns: Please securely package the product in the original box (if possible) including all the original items that came with it. We then suggest using a padded jiffy bag or postal box with padding or bubble wrap inside to protect the product and its box.

Remove any previous postage labels and then prepare to send it to us using a courier of your choice. We recommend a Tracked Shipping service, so that the delivery of your product to gomi can be confirmed. gomi is not liable for any items lost by a courier while being returned to gomi. You may wish to use the 'Royal Mail Tracked 48' service, or the 'UPS Standard' shipping service or any other courier of your choice.

Please also include a slip of paper in the package with your name and a short note on the reason for sending it to us, to make sure that our team can process it quickly.
 
If you have not already done so. Log your return using the following form.
Open Repair Request Form
If this form is not completed, and your product is not well labelled, the gomi team may not be able to identify your product and so your refund or repair may be significantly delayed or not processed.

 

Further questions or situations not covered by the advice above?

Any further questions can be sent to support@gomi.design

Information last updated: September 2025