Get in touch
Got a question about our power banks? Find our most frequently asked questions below. Anything else? Drop us a line.
FAQ
How many charges would my phone get?
Around 2-3 full charges for most phones. That's around 30 hours of video playback.
How long does it take for it to fully recharge the power bank?
The gomi Power Bank will fully recharge in less than 4 hours when using a standard 18W USB-C power source.
Where are the power banks made?
They are made in the gomi studio in the heart of the Brighton Lanes, in the UK.
We have some of our products made ethically and sustainably in China such as cables and translucent power banks.
See the About the Studio page for more information.
Will you be releasing any additonal colour designs?
We release custom colourways whenever we have waste offcuts in our studio from other projects we've done.
You can see the standard colourways that's always in stock here.
However, we intend to continue with each collection for a number of months before releasing another.
For the latest information about new upcoming drops, please sign up to our early access mailing list and follow us on social media.
I have placed an order, when will it arrive?
We will send your products by tracked delivery and you will receive notifications by email and SMS (if you provided this detail at checkout).
Usually shipping takes 2-3 business days for UK addresses and up to 10 business days for international locations.
We will ship your products out as soon as it is available and we will keep you up to date by email.
If it has been more than 10 business days, please contact us to check on progress:
[email protected]
More details can be found at our shipping information page.
What payment methods are available?
We accept all major credit and debit cards, as well as Apple Pay, Google Pay and PayPal. The latest information is always shown in the checkout stages of making an order, but
Can you take the power bank on planes?
Yes, gomi power banks are safe and permitted to take with you on an aircrafts.
As with all power banks, they are only allowed in the passenger cabin as part of your carry-on hand luggage.
Power banks are never allowed in checked hold baggage for passengers.
Carrying more than 1 power bank?
Some airlines apply restrictions on the total number of power banks that you can carry per person. Please check your airline's website in case they have specific restrictions on carrying more than one power bank.
The gomi power bank uses lithium ion cells and has a rated capacity of 37Wh. This is below maximum limit for each power bank on an aircraft of 100Wh.
I have an issue with a power bank that I have bought. What should I do?
Firstly, contact us with details of the issue you are facing and we will help you to resolve it quickly.
Contact us at [email protected] with as much information as you can.
If your product has a more serious issue or needs a repair, please see the Gomi For Life page for details of how to Request a Repair.
Repairs are free within the 2 year warranty period, and are charged at a fixed fee after that.
Please see our Repair Policy for more details
What's your return policy?
We offer a 30-day return policy. If you don’t love it, you can return it to us for a full refund. You will just have to cover the shipping cost back to us.
My question is not answered here, what shall i do?
Please check our more detailed FAQ section to see if your question is answered there.
If not, please get in contact at the email address shown below.
Chat with us
Click the chat icon in the bottom right of the screen to start an online chat with our team
Email us
[email protected]
Meet us
gomi Studio
45 Gloucester Street
Brighton
BN1 4EW

contact us the gomi team